Returns & refunds
Every order comes with a 48-hour inspection window. If anything is missing, damaged, or not as listed, tell us and we'll make it right. You'll hear back within 24 hours.
You get what you paid for
Every item is brand-new in its original retail packaging. If a part is missing, damaged, or doesn't match the listing, we'll replace it, swap it, or refund you at no extra cost.
48 hours to check everything
Open the box and check every part before you assemble. Spot a problem within 48 hours of pickup? Send us a message and we'll take it from there.
We've got you covered for
- Missing parts
- Damaged items or parts
- Items that don't match the listing
Outside our coverage
- Changing your mind after pickup
- Issues reported more than 48 hours after pickup
- Damage from assembly or use after pickup
How it works
- 1Reserve your item by placing an order online, or message us on WhatsApp or Messenger from our contact page. Nothing is charged until pickup.
- 2Pay at pickup with cash or Zelle.
- 3Within 48 hours of pickup, open the box and check every part before you start assembling.
- 4Something missing, damaged, or not as listed? Message us on WhatsApp or Messenger, or use the contact form, within 48 hours of pickup. Include your order number (or the name and phone you reserved with) and a photo of the issue.
- 5You'll hear back from us within 24 hours of your report. Keep all parts and the original packaging while we sort it out.
- 6We make it right: a replacement part, a swap for another unit, or a refund, depending on the issue and stock. If the item needs to come back, we'll set up a drop-off time in Cypress. Covered issues never cost you anything extra.
Why we don't take change-of-mind returns
Our prices stay well below retail because we keep things simple: no restocking and no reselling opened boxes. That's what lets us pass the savings on to you, so we can't take returns or exchanges for a change of mind. Not sure an item is right for you? Message us before you reserve and we'll gladly answer your questions.
Good to know
We don't open boxes before pickup, so checking every part before you assemble is the best way to catch any problem inside the 48-hour window. What you see on the listing is what you pay: no tax added at the counter, no hidden fees.
Refunds go back the way you paid: Zelle refunds are sent to the Zelle account you paid from, and cash refunds are handed back in person.
OC Supplier's coverage is the 48-hour inspection window above. For product defects after that, contact the manufacturer directly; many brands offer support for their products.
Questions? Visit our contact page and send us a message.