Returns & refunds
Inspect at pickup — refunds happen on the spot for damage or a listing mismatch. Sale is final once you leave.
Why no returns
Because our prices are already well below retail, OC Supplier does not offer returns or exchanges after pickup.
Inspect before you leave
Open the sealed package at pickup and check it. Damaged or not as listed? We refund you immediately.
How inspection works
- 1Reserve the item online. Nothing is charged until pickup.
- 2Pay at pickup with cash or Zelle.
- 3Open the sealed retail packaging in front of us and check the item.
- 4Damaged or not as listed: we refund you on the spot.
- 5Item is good and as described: you take it with you. No returns after that.
What's refundable at pickup
- Damage found when you open the box
- Item that does not match the listing
- Missing parts or a package that is not factory-sealed as described
What's not refundable
- Change of mind after you leave
- Returns or exchanges later
- Items that were intact and as described at pickup
Good to know
Every item is sold brand-new in the original retail packaging. We do not open boxes before pickup. Inspect there so there are no surprises. What you see on the listing is what you pay — no tax added at the counter, no hidden fees.
Questions? Visit our contact page and send us a message.